It’s often the littlest things that can makes our clients so happy!
Yesterday I was working with a client creating new outfits from her closet. She took a T-shirt off over her head and got lipstick on it.
“Oh no! Do you know how to get lipstick out of clothes?” she said.
It just so happens I do! I asked her for some hairspray and a soft rag like an old washcloth.
I slipped into her bathroom and did my magic trick, came out and showed her the T-shirt with no lipstick on it and she said, “I just knew you’d have a way to take that out!”
Gaining a reputation for solutions
What I loved about what she said was what was implied: She had confidence that I could come to the rescue. I love having that reputation. These little things we do means the client doesn’t have to deal with them. Talk about added value! Saving her time and money is always a plus.
Another thing I often do when I’m in a closet is offer to take labels off of scarves. Those pesky labels are such a pet peeve of mine anyway. All that’s required to fix that problem is a seam ripper. Since I used to design and sew clothes, having a seam ripper in my hand brings back great memories. But for a client who has never been around sewing, she thinks it’s just magical that you can take care of that problem in no time flat! “Brenda, I just love it when you take those tags off for me,” my client Veronica said.
Another thing that can amaze a client is how I can use a little tiny tool to make the snags in their knits disappear. She may have thought of getting rid of a sweater or cardigan because it was full of snags and looked raggedy. It use my Snag Nab-It tool to very quickly bring those pulled pieces of yarn from the outside to the inside. The transformation can be dramatic!
Another quick solution with a jean that is too tight at the waist but fits everywhere else is to pull out my tiny Instant Button which I will have in my closet kit. When I pull it out show them how it works, they’re amazed that their jean fits perfectly now! All of a sudden they have at least another inch in the waistband.
Do you have tiny tools that do big things for your clients? Please share!
Resources for tiny tools
Here are links to these favorite tiny tools.