What To Say When: Tackling Sticky Client Situations With Just The Right Words
Thanks for joining me in this month’s Confident Consultant Class.
How to download the zip files: Zip files are common formats online. To download the Word documents, simply click on the “download” button above. Depending on what system and what browser you are using, it will either prompt you to save the file, or download the file to a “downloads” folder. Once the file has been downloaded, double-click the .zip file to unzip the documents inside. Most systems have this built in. However, if you are still having problems, we recommend installing WinZip, which will help open the document. Mac OS users will find that zip functionality is built right into OS X.