Confident Consultant Class
What to Say When: Tackling sticky situations with just the right words with Brenda Kinsel
Date: April 21st
Time: 10 a.m. PDT/1 p.m. EDT
This class will be recorded so you don’t need to be on the call live. You’ll get an mp3 recording so you can listen anytime!
We’ve all had those tense moments in an appointment when the client suddenly gets super critical of herself or her body. Do you get stumped about how to turn this awkward situation around so you can move forward?
Do you wonder what to say when a client reviews the clothes in the dressing room and suddenly decides nothing seems right?
Do you wish you had just the right words for those times when you’ve let a client relationship lapse but now want to re-establish it?
Our clients have lots of emotions that come to the surface when they hire us. They can feel vulnerable, anxious, and insecure. Having the tools to use that will continually put our client at ease while moving her into new possibilities is the greatest shortcut you could have for creating long-term clients that sustain and grow your business.
When we face their indecision, their “rules,” or self-sabatoging habits, we need tools to handle the situation and to handle it quickly!
The reality is, often the entire client relationship — and a lot of business — is riding on how we handle that precise moment.
Please join me for:
What to say when: Tackling sticky situations with just the right words
This class is recorded and you’ll receive an mp3 recording to listen at your convenience. Live class runs approximately 75 minutes
These tough situations can go one-way or the other: You either neutralize a problem through expert communication skills or the client becomes unsatisfied, even unhappy, and doesn’t call you back (even though you’re positive there was tons more you could have done for her).
In my 30-year career, I’ve faced MANY challenging situations. But I rarely encounter one now that catches me off guard, because these days I have client-saving tools I can count on.
In my upcoming CCC, I’m going to share with you my top responses to issues every image consultant faces, no matter what specific service she’s providing.
I’m going to share with you:
- Tips for buying time while you figure out how to handle the client’s issue (without offending her)
- Phrases to neutralize all the body issues that come up in appointments
- Formulas for helping the client feel at ease about having hired you in the first place
- My proven approach for responding to money anxiety (about shopping and about hiring you)
- The hands-down best advice I have about how to sound professional (never pushy or scary).
Please join me for this lively CCC. It’s going to be jammed with insights about turning difficult situations into comfortable ones.
Once you learn just what to say when you face these sticky client situations, you’ll keep building those relationships (and your business). Every client will feel empowered and happy to make that next appointment with you.
As usual, you’ll get a handout and a recording of the class whether you’re able to make it for the live call or not. I can’t wait to be together talking about how to make our clients happier with themselves and with you!