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How to download:
Zip files are common formats online. To download the Word documents, simply click on the “download” button above. Depending on what system and what browser you are using, it will either prompt you to save the file, or download the file to a “downloads” folder.
Once the file has been downloaded, double-click the .zip file to unzip the documents inside. Most systems have this built in. However, if you are still having problems, we recommend installing WinZip, which will help open the document. Mac OS users will find that zip functionality is built right into OS X.
Brenda Kinsel, an image consultant and author, founded Brenda Kinsel E.T.C. in 2009 to provide training, coaching and marketing support to stylists and consultants in the industry.